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Patient services representative jobs deal primarily with assisting patients. A patient services representative is responsible for answering patients’ questions regarding the medical process, which can include billing, services and policies. They may keep track of medical records, help to schedule appointments or deal with complaints.
The number one quality for patient services representatives is good communication skills. They interact with patients, doctors, therapists and technologists, so they deal with a variety of people every day. Because the patient services representative is a sort of jack of all trades in the administrative world, the ability to multitask is necessary. They should be comfortable with using computers and speaking on the telephone.
To qualify for patient services representative jobs, candidates should have a high school diploma or GED. Training is usually provided on the job, but completion of a patient services representative course is recommended.
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