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Patient service associates help to ensure patients receive proper healthcare. They have a variety of front desk duties, including receiving and directing phone calls, invoicing and collecting payments, verifying insurance and related tasks.
However, working in patient service associate careers requires more than office experience. In addition to seeing to clerical duties, patient service associates must also provide excellent customer service. Often acting as a liaison between patients, staff and regulatory agencies, patient service associates help to identify and resolve issues, particularly regarding billing.
Additionally, patient service associates are also a valuable source of information for patients. They may help patients understand their insurance or help decipher their medical bills. They are also available to supply patients with information on available resources and refer them to proper healthcare services.
To qualify for patient service associate jobs, candidates should have a high school diploma or GED. Training is usually provided on the job, but certification courses are available.
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