PURPOSE OF POSITION: To direct, coordinate, market, and oversee all aspects of Blood Transfusion Services, Donor collection programs, and autologous donation programs throughout Cape Cod Hospital Laboratory and Cape Cod Healthcare facilities. PRIMARY DUTIES AND RESPONSIBILITIES: Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Hospital Laboratory and all C-Lab entities. Provides services to meet all Cape Cod Healthcare patient needs in accordance with accepted standards and practices. Oversees all related operations of the Blood Donor Center/Program. Continually seeks means of marketing and expanding services. Continuously increases collections by growing internal database as well as external drives or mobile collections. Explores means of decreasing dependency on purchased blood from outside sources thereby decreasing costs. Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center. Prepares work schedules and distributes in a timely fashion. Orders and controls supplies and equipment. Monitors maintenance and repair of equipment. Coordinates and monitors quality control activities to ensure that standards and procedures are followed and recorded. Evaluates quality of work performed for accuracy and timely reporting of test results. Responsible for all aspects of blood donation, including marketing and donor recruitment. Responsible for oversight, set-up and maintaining fixed off site and mobile collections. Responsible to provide Blood Bank and Serology testing for CCH and C-Lab. Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve customer service and satisfaction. Works in donor room to maintain technical competency in all areas of responsibility, to fill-in during breaks, short-staffing, excess workload and complex procedures. Obtains health histories and physical exams. Phlebotomizes patient and donors. Prepares and labels blood components and samples for testing. Accurately transcribes test data and other clerical functions. Recruits donors i.e. autologous and homologous. Maintains inventory of supplies. Performs donor related clerical functions. Makes recommendations and implements process improvement measures for quality and/or efficiency. Assists pathologists in maintaining programs including but not limited to: quality control, instrument maintenance, quality assurance and improvement and new methodologies development. Reviews all donor paperwork for accuracy and completeness. Orients and trains staff and evaluates work performance, according to the guidelines established for the department to determine employee competence. Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors. Provides input to the operating and capital equipment expense budgets on time. Strives to operate section within allocated budget and submits monthly variance reports on time. Participates in interviews of applicants and make recommendations for hiring. Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services. Conducts monthly sectional meetings of staff and records minutes. Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise. Maintains a thorough knowledge of the union contract. Maintains section reports and records as required by regulatory agencies. Performs other work related duties and activities as assigned or requested. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service. EDUCATION/EXPERIENCE/TRAINING Bachelor (BS, BA) in clinical laboratory sciences area or any related field ASCP, NCA or equivalent. SBB certification preferred. 5 years of related experience, preferably in a blood center. Knowledge of Regulatory and accreditation requirements, prior supervisory experience preferred. Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly. Ability to work independently while developing functioning teams among staff. Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors. May be required to travel to sites throughout the region. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions. Ability to define problems, collect data, establish facts, and draw valid conclusions.