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Medical office representatives are usually the first person a patient contacts when they need to schedule an appointment, get a referral or ask questions related to healthcare.
Medical offices are busy places that employ a variety of healthcare professionals. Office representative jobs consist of coordinating patient requests and distributing and directing calls to the proper healthcare professional. As such, representatives must have excellent customer service skills and be experienced with using multi-line phone systems.
In addition, medical office representatives may be responsible for other clerical duties, including collecting insurance information, billing and updating medical records. Familiarity with medical terminology and technology are key traits for successful candidates.
A high school diploma is the only educational requirement for office representative jobs, but prior experience in a medical office is recommended. Most training will be provided on the job, but to get a leg up, candidates can explore certification courses.
You can find office rep positions in healthcare right here on ADVANCE Healthcare Jobs. Be sure to sign in with your Facebook or LinkedIn profile so you can share jobs of interest with friends and colleagues instantly.