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11 Customer Service Director jobs match your search criteria.

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Job Description: Administrative Director of Breast & Women's Services Administrative Director of Breast & Women's Services Location: Rockland County, NY Salary: $100,000-$150,000 Experience: 7.0 year(s) Job Type: Full-Time Job ID: J136979       About the Opportunity A widely respected hospital in Rockland County, NY is actively seeking a self-motivated and diligent individual for a promising opportunity as their new Administrative Director of Breast and Women's Services. In this role, the Administrative Director of Breast and Women's Services will be responsible for leadership, administrative direction, evaluating the delivery of patient care, performance improvement, staffing, human resource development and financial accountability for the Breast and Women’s Health Prevention Services department. Apply today! Company Description Hospital Job Description The Administrative Director of Breast and Women's Services will be responsible for: Working independently, interdependently and collaboratively with physicians, patients, patient families, staff, community and external agencies Demonstrating an on-going commitment to excellence, strong physician relations, superior customer service skills and an aptitude for growing the business on behalf of the organization Performing other tasks as necessary Required Skills 7+ years of progressive Healthcare Management experience and clinical background Bachelor's Degree in a related field Breast Center, Ambulatory and Service Line experience Knowledge of business, financial, service line and insurance requirements affecting clinical services Working knowledge of licensure/regulations for practice in Radiology and various clinical areas Working knowledge of and compliance with regulatory requirements,such as JCAHO, OSHA. Knowledge of research, medical and business ethics Microsoft Office/Suite proficient Clinical background Great interpersonal skills Excellent communication skills (written and verbal) Strong attention ot detail Highly organized Desired Skills Master's Degree in a related field

Job Description: Director of Coding Director of Coding Location: Hartford County, CT Salary:  Experience: 5.0 year(s) Job Type: Temporary to Full-Time Job ID: U994100       About the Opportunity A leading healthcare organization in the Greater Hartford area is looking for a Director of Coding to join their growing team.  This is a newly-created position due to the substantial growth this organization has seen. This organization, with over a decade of experience, is one of the leading providers of medical management services throughout Connecticut and is looking to add an experienced  manager to complement their talented team. Company Description Healthcare Organization Job Description The Director of Coding will: Provide direction, mentoring and support of the Professional Coder's daily functions Coordinate efforts with the Operations Leaders of each business/site Maintain expertise through hands on practice of all coding services provided to customers Conduct necessary research to address complex coding related challenges Assist in the education of providers and staff on proper documentation practices Develop, implement and maintain coding policies and procedures Assist in the facilitation of the transition from ICD-9 to ICD-10 and the training of internal staff Support coding staff in the resolution of vendor coding escalations Lead team meetings to enhance functional excellence  Required Skills Current Certified Professional Coding Certificate College Degree 5 years' experience of high-volume, multi-specialty coding within a Physician Office and/or Outpatient Clinic, 3 years in a management capacity Thorough knowledge of ICD-9-CM, CPT, and HCPCS coding Academic knowledge of ICD-10 PCS coding Functional knowledge of medical terminology, anatomy and physiology, medical procedures, medical conditions and illnesses, and treatment practices Knowledge of Medicare and other insurance carrier's coding and compliance guidelines Proficient in PC and MS Office skills

Job Description: Associate Director of Case Management / Retention Associate Director of Case Management / Retention Location: New York, NY Salary:  Experience: 1.0 year(s) Job Type: Temporary / Consulting Job ID: U1004397       About the Opportunity A nonprofit organization in New York City is currently seeking a dedicated and experienced professional to joint heir staff as a Associate Director of Case Management / Retention. In this role, the Associate Director of Case Management / Retention will be responsible for providing management, oversight, staff development, and performance management to the Case Management Retention team. Company Description Nonprofit Organization Job Description The Associate Director of Case Management / Retention will: Manage the Case Management Retention team, including: hiring and training; department oversight; individual staff evaluation; and, developing and implementing new initiatives to increase performance Ensure department meets monthly contractual retention goals Manage the administrative tasks of the department, including billing, data entry and analysis, and department reporting Work in conjunction with the Associate Director of Career Services to monitor the replacement jobs process, completing all necessary reporting and analysis Monitor staff outreaches to DHS Liaison and Business Development team for assistance in capturing milestone documentation and maintaining customer contact Develop and implement new and/or improved Case Management initiatives to ensure all clients have appropriate resources and services Conduct staff evaluations and provide staff development Perform management duties, including: the distribution and collection of carfare; taking customer complaints; and, participating in all management meetings Required Skills 1+ year of Management experience working with the Economically Disadvantaged, Homeless, Welfare Recipients and other Disadvantaged populations Bachelor's Degree in Counseling, Social Work, or a related field Knowledge of Case Management theories of practice Microsoft Office/Suite proficient Solid time management and problem solving skills Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills Bilingual (English and Spanish)

Job Description: Director of Utilization Management (RN) Director of Utilization Management (RN) Location: Brooklyn, NY Salary: $110,000-$135,000 Experience: 5. year(s) Job Type: Full-Time Job ID: J137164       About the Opportunity A healthcare organization in New York City is actively seeking a licensed Registered Nurse (RN), with a strong Utilization Management background, for a promising Director-level position with their growing medical staff. Reporting directly to the Vice President of Care Management, the Director of Utilization Management (RN) will be responsible for the development, implementation and coordination of quality driven programs, including evaluation of the Utilization Management Program. Apply today! Company Description Healthcare Organization Job Description The Director of Utilization Management (RN) will be responsible for: Providing leadership emphasizing utilization management program development, process improvement, implementation and measurement of quality metrics Interpreting and implementing utilization management criteria and clinical standards Creating, developing and implementing policies and procedures in accordance with regulations and contract compliance with the State of NY Department of Health Contract, regulatory and accreditation requirements Reviewing quality assurance standards; studying existing policies and procedures; and, interviewing personnel and customers to evaluate effectiveness of utilization management program Leading and/or participating in quality initiatives and activities as designated by Continuous Quality Improvement Committee Acting as a key contact source in accreditation processes Improving the quality of care and services, work performance and department processes Performing quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the CM/QA plan Compiling statistical data and writes narrative reports summarizing quality assurance findings Assuring timely identification of problems and correction of deficiencies Assisting departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc. Required Skills 5+ years of Utilization Management experience Bachelor's Degree in Nursing, Business, and/or Healthcare Management NYS Registered Nurse (RN) license Strong Management background Knowledge of current Care / Case / Disease Management methodologies and Program Development Working knowledge of Interqual or Milliman Knowledge of the Healthcare delivery system Solid assessment, clinical, and documentation skills Patient oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Able to multitask efficiently and effectively

Job Description: Peri-operative Nurse Manager (RN) Peri-operative Nurse Manager (RN) Location: New York, NY Salary: $90,000-$110,000 Experience: 5.0 year(s) Job Type: Full-Time Job ID: J136629       About the Opportunity A healthcare organization in New York City is actively seeking a licensed Registered Nurse (RN) for a promising Managerial position with their growing Peri-operative Department. Under the supervision of the Executive Director, the Peri-Operative Nurse Manager (RN) will have  24-hour responsibility for the overall operations of facility’s department. Apply today! Company Description Healthcare Organization Job Description The Nurse Manager (RN) will be responsible for: Daily staffing; hiring, recruiting, and evaluating clinical personnel Assuring compliance to clinical policies and procedures Monitoring clinical purchases and participating in the annual budget meetings Developing and assisting staff in the implementation of policies and procedures related to the daily operations of the surgery center Providing administrative support to staff to ensure efficient work flow, adequate staffing levels, resolution of difficult problems, monitoring of quality assurance measures, and enforcement of departmental and surgery center’s policies Conceptualizing, developing, and providing direction and support to staff to implement total quality management measures and customer service strategies in all department activities Creating a work environment conducive to productive performance and job satisfaction; interviewing potential personnel; reviewing and approving all performance appraisals for departmental employees; and, supporting and encouraging employee’s professional growth and development Establishing, in collaboration with the Executive Director, quality and service standards for outpatient surgical services Required Skills 5+ years of related Operating Room / Peri-operative experience Associate's Degree in Nursing NYS Registered Nurse (RN) license Previous experience in a Management role Solid assessment, clinical, and documentation skills Patient oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized

Job Description: Nurse Supervisor (Evenings) Nurse Supervisor (Evenings) Location: Queens, NY Salary: $95,000-$98,000 Experience: 2.0 year(s) Job Type: Full-Time Job ID: J121308       About the Opportunity A medical center in New York City is actively seeking a Registered Nurse (RN) to join their staff as a Nurse Supervisor for their Evening Shift. In this role, the Nurse Supervisor will provide direct oversight and direction of the clinical staff of the Evening Shift to promote positive quality and customer services outcomes. Company Description Medical Center Job Description The Nurse Supervisor (Evenings) will: Function as part of the nursing leadership team utilizing experience, skills and knowledge while integrating new trends and initiatives regarding patient care Assume a leadership role in the absence of the nurse manager or upon direction of the manager or director and assist in the performance evaluation of staff Assist in ongoing management of the nursing units, project staffing needs and maintain an active awareness of department needs to assure adequate staffing, 24/7 Participate and maintain active involvement in customer service initiatives, campus- wide committee(s), task force(s), providing active input to the interdisciplinary team, nursing department and leadership Required Skills 2+ years of Management experience in Acute Care setting BSN NYS Registered Nurse (RN) license Previous experience working within a Critical Care Unit (CCU) / Intensive Care Unit (ICU) and/or Medical-Surgical floor Patient oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Able to multitask efficiently and effectively $

Job Description: Operations Specialist Operations Specialist Location: Brooklyn, NY Salary:  Experience: 1. year(s) Job Type: Temporary / Consulting Job ID: U1016180       About the Opportunity A healthcare organization in New York City is actively seeking a new Operations Specialist for a promising position with their growing staff. This is a great opportunity for a hardworking Operations Specialist to gain valuable work experience and further their career with an established organization at their Brooklyn-based facility. Apply today! Company Description Healthcare Organization Job Description The Operations Specialist will be responsible for: Assisting with capture / collection of grievances / incidents from different sources Assisting with grievance / incidents investigations Filling grievances / incident Investigation Form templates for external vendors Emailing vendors  grievances/Incidents investigation forms Contacting Vendors / Internal Departments to request responses, if needed Assisting with gathering data from vendors prior to Director's review of grievances / incidents Calling members to verify satisfaction prior to closing of cases Collecting and entering Incidents in the Incident Excel file Meeting time frames required to close grievances and incidents Assisting with compliance audits Required Skills 1+ year of Operations experience Associate's and/or Bachelor's Degree in a related field Solid data entry skills Microsoft Office/Suite proficient (Excel, Word, etc.) Customer service oriented Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Able to multitask efficiently and effectively Desired Skills Bilingual (English and Chinese and/or Russian)

Job Description: Credentialing Coordinator Credentialing Coordinator Location: Boston, MA Salary:  Experience: 3.0 year(s) Job Type: Temporary / Consulting Job ID: U1015894       About the Opportunity A premier healthcare facility located in Boston is actively seeking a self-motivated and analytical professional for a promising opportunity on their staff as a Credentialing Coordinator. Under the direction of the Director of the CVO, the Credentialing Coordinator assists the CVO staff with data entry and obtaining primary source verifications. Apply today! Company Description Healthcare Facility Job Description The Credentialing Coordinator: Ensures all credentialing system data and documentation comply with internal and external auditors of compliance and all applicable accreditation standards Requests primary source verification from appropriate sources and follows-up on a timely basis to ensure processing turnaround times are achieved Analyzes errors and traces back to the root cause using the raw data in the appropriate file or database as it relates to initial appointment and reappointment files, as well as expirables Analyzes provider records for completeness, accuracy, and consistency Communicates and works with appropriate Medical Staff Office to resolve data discrepancies Enters data accurately and completely in the credentialing software Required Skills Bachelor's Degree in Healthcare Administration 3+ years of credentialing experience in a hospital medical staff services department Comprehensive knowledge and experience with credentialing standards according TJC and CMS standards Strong database skills Detail-oriented Excellent customer service skills Ability to multitask

Job Description: Development Associate Development Associate Location: Brookline, MA Salary:  Experience: 2. year(s) Job Type: Temporary / Consulting Job ID: U1015510       About the Opportunity The Development Department of a recognized nonprofit healthcare organization in Massachusetts is looking to fill an immediate need with the addition of a new Development Associate to their staff. Reporting directly to the Director of Development, the Development Associate will be responsible for providing general support to the development office, including: database management; marketing and communications activities; and, special events coordination. Apply today! Company Description Nonprofit Healthcare Organization Job Description The Development Associate will: Provide central oversight for all constituent data and develop and oversee implementation of policies and procedures related to computerized development information systems.   Serve as the department's liaison with Information Services Department in requesting data for mail/phone solicitation programs, annual giving programs, employee campaigns, or other special projects as determined by development staff. Develop necessary reports, queries and exports to support the needs of the development office, including: financial gift reporting; actual gifts to departmental goals; proposal development; and, and event information Process all gift processing to ensure all acknowledgments are completed in a timely manner and provide data entry support to the development office. Manage the marketing and communication needs Assist the Development Officer of Special Events with things that may arise Required Skills 2+ years of Development experience Bachelor's Degree in a related field Experience with Event Planning and Coordination Knowledge of standard Office Administrative practices and procedures, including the use of standard office equipment Working knowledge of Raiser's Edge Adobe InDesign, Adobe Contribute, PageMaker, and Dreamweaver Microsoft Office/Suite proficient Customer service oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Able to multitask efficiently and effectively

Job Description: Administrator Administrator Location: Bronx, NY Salary:  Experience: 10.0 year(s) Job Type: Full-Time Job ID: J136965       About the Opportunity A recognized ambulatory surgery center located in the Bronx is actively seeking a self-motivated and compassionate healthcare professional for a promising opportunity on their staff as an Administrator. Under the supervision of the Executive Director and according to established nursing standards and surgery center policies and procedures, the Administrator functions as a leader and team player of peri-operative services and assists all peri-operative staff/services as necessary to optimize operations of the center. Apply today! Company Description Ambulatory Surgery Center Job Description The Administrator: Improves and/or supports others in improving the health and well being of all patients through excellence in patient care, teaching and research Develops and assists staff in the implementation of policies and procedures related to the daily operations of the surgery center Provides administrative support to staff to ensure efficient work flow, adequate staffing levels, resolution of difficult problems, monitoring of quality assurance measures, and enforcement of departmental and surgery center’s policies Ensures department compliance with standards and guidelines established by accrediting and regulatory agencies Conceptualizes, develops, and provides direction and support to staff to implement total quality management measures and customer service strategies in all department activities Creates a work environment conducive to productive performance and job satisfaction Functions as a “hands-on” team member in all nursing areas on an as needed basis Participates in meeting nursing care needs of patients by relieving other professional nurses when necessary Develops effective working relationships with all members of the nursing/OR staff, surgical staff, anesthesia staff, and other surgery center departments   Required Skills Nursing Degree 10+ years of strong administrative experience in a hospital, ambulatory or ASC setting Financial understanding of operations (revenue cycle) and how a business works Strong attention to detail Proven leadership abilities Excellent communication skills Proficiency with computer platforms and applications Desired Skills ASC/Endoscopy experience

Job Description: ECC Case Manager (RN) ECC Case Manager (RN) Location: Massachusetts Salary:  Experience: 5.0 year(s) Job Type: Full-Time Job ID: J131811       About the Opportunity A medical center in Massachusetts is currently seeking a licensed Registered Nurse (RN) for a promising ECC Case Manager position with their growing staff. This is a fantastic opportunity for a dedicated ECC Case Manager (RN) to gain valuable work experience and further their career with an established facility in Bristol County. Company Description Medical Center Job Description The Case Manager (RN): Provides physicians and ancillary departments with data on treatment outcomes and avoidable delays in order to promote highest quality care Communicates and negotiates with outside agencies, including insurance carriers, in order to obtain needed services for patients and accurate reimbursement for medical center Works with interdisciplinary team to coordinate needed services to ensure efficient continuity of care and communicates status of patients’ utilization and discharge plans to peers and Physicians Plans for care needs with active involvement of patient, significant other, hospital staff and Physicians involved in treatment process Monitors patient’s progress and adequacy of planning process through regular communication with patients and service providers Documents actions in medical record according to departmental guidelines and oversees process of exchange of information with other facilities/agencies adhering to legal mandates about confidentiality Completes Medical Director and Quality Referrals for management approval Provides Department Secretary with a list of the following days expected discharges by 2PM daily Completes insurance reviews by 1PM daily and provides outcomes to Physicians and, if necessary, facilitates a dialogue between Physician and health plan in a timely manner Identifies problems or gaps in community resources that impact outcomes and takes leadership role in efforts to effect changes Analyzes and organizes data to provide evidence for necessary process changes Participates actively in staff meetings, designated Hospital committees and community groups/task forces Required Skills 5+ years of current Acute Hospital or equivalent experience MA Registered Nurse (RN) license Expertise in Case Management / Utilization Review Knowledge of Medicare/Medicaid regulations Knowledge of age appropriate resources within the community (Infants, Pediatrics, Adolescents, Adults, and Geriatrics) Customer service oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized

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Customer service directors lead a company’s customer service representatives. Depending on the hiring facility, directors may be in charge of centers which service customers through email, live chats, phone calls or face-to-face.

When supervising a customer service team, directors need to ensure customers are being treated respectfully. Representatives should address all complaints, resolve customer issues and give proper recommendations. The director must make sure employees are in compliance with the company’s customer service guidelines at all times.

Although customer service director jobs are management-level positions, they will still occasionally handle customer complaints directly. In the event a representative can’t handle a customer’s issues, the customer service director must step in.

To qualify for customer service director jobs, candidates need an associate’s or bachelor’s degree and customer service experience. In the healthcare field, candidates may also need to understand medical terminology, insurance and billing.

If you’re searching for customer service director positions in healthcare, you’ve come to the right place. At ADVANCE Healthcare Jobs, we have healthcare jobs at every level all over the country. Start searching today.