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Customer service directors lead a company’s customer service representatives. Depending on the hiring facility, directors may be in charge of centers which service customers through email, live chats, phone calls or face-to-face.
When supervising a customer service team, directors need to ensure customers are being treated respectfully. Representatives should address all complaints, resolve customer issues and give proper recommendations. The director must make sure employees are in compliance with the company’s customer service guidelines at all times.
Although customer service director jobs are management-level positions, they will still occasionally handle customer complaints directly. In the event a representative can’t handle a customer’s issues, the customer service director must step in.
To qualify for customer service director jobs, candidates need an associate’s or bachelor’s degree and customer service experience. In the healthcare field, candidates may also need to understand medical terminology, insurance and billing.
If you’re searching for customer service director positions in healthcare, you’ve come to the right place. At ADVANCE Healthcare Jobs, we have healthcare jobs at every level all over the country. Start searching today.