Summary of Duties The Technical Specialist is responsible for the technical oversight of the Chemistry Department in addition to the general laboratory when the Laboratory Director or Laboratory Manager is unavailable. This position oversees daily operations within the laboratory and performs all STAT and routine Laboratory testing. Must be able to recognize the interdependency of tests and have knowledge of physiological conditions affecting test results and must be knowledgeable and able to operate and maintain the laboratory equipment. The Technical Specialist must have the ability to interpret quality control data and to correct errors following laboratory policies as well as follow the Escalation Policy when necessary and resolve department staffing issues as they occur. Core Values Mission & Sacred Work: Supports the hospital’s mission by sharing God’s love with those we serve and Sacred Work Compassion: Consistently treats others with caring, kindness, and thoughtfulness Respect: Respect for human dignity, individuality, and privacy Integrity: Absolute integrity in all relationships and dealings Quality: Excellence in clinical and service quality Stewardship: Responsible resource management in serving our communities Wholeness: Supports the hospital’s whole-person healthcare heritage in all our dealings with those we serve Family: Treating each other as members of a caring family Qualifications & Requirements Certification as a Clinical Laboratory Scientist by the Board of Certification of American Society of Clinical Pathologists. At least three years’ general laboratory experience in a hospital setting including demonstrated experience and expertise in Clinical Chemistry. Current State of California Clinical Laboratory Scientist License. Ability to organize and prioritize workload in order to meet deadlines. Demonstrates the ability to work independently and as part of a team. Professional communication skills Physical Requirements Ability to sit (66-100%) while performing job duties Ability to stand or walk frequently (33-66%) while performing job duties Ability to stoop and bend frequently (33-66%) while performing job duties Ability to lift, push, and pull frequently (33-66%) while performing job duties Ability to lift up to 50 pounds unassisted; over 50 pounds with assistance Must be physically healthy to meet the physical demands of laboratory work involving strenuous activity in peak workload or code situations Work Environment Protective lab coats of impervious material, plastic aprons, goggles, masks are available within the working environment Required to wear gloves in the working areas of the laboratory when handling specimens Requires the performance of procedures of other tasks in the work routine that involves an inherent potential for mucous membrane or skin contact with blood, body fluids or tissue, or a potential for spills or splashes of them. Protective measures must be used by every employee while engaged in Category I tasks with exposure potential Will be in contact with instruments having potential electrical hazards. Will be in contact with pathogenic bacteria, viruses and toxic caustic reagents. May be in contact with possible cancer causing reagents Will be working in laboratory setting; heated and air conditioned Equipment / Instruments Used Centrifuges Microscopes Blood and body fluid analyzers Computers Telephones Fax machines Miscellaneous other laboratory equipment Professionalism / Self-Development Actively demonstrates commitment to providing excellent customer service following the hospital’s culture of Sacred Work Adheres and supports hospital policies and the hospital’s mission, vision, and values Assists and supports hospital’s leadership and department management Collaborates in implementation of new hospital and department policies, new techniques and new instrumentation as well as reviewing and updating policies and procedures manuals for the department on an ongoing basis Communicates effectively and maintains positive working relationships Complies with the Adventist Health, the Hospital, and jobs-specific Codes of Conduct, procedures, regulations and ethical standards Follows all CAP, CLIA, and Joint Commission standards applicable for this position Follows dress code per departmental requirements (possibly including uniforms) Maintains and adheres to department and position’s quality standards Maintains confidentiality regarding sensitive issues and information as required by the Health Information Portability and Accountability Act (HIPAA) and other confidentiality requirements Maintains own professional practice records current, updating all credential requirements prior to their expiration including Employee Health Services requirements Meets attendance and policy requirements; arrives to work on time. Attends hospital’s, department and team meetings as scheduled, and participates in a positive problem-resolving manner Participates in educational training to develop awareness of new techniques, procedures and instruments by participating in continuing education to comply with federal and state laws and to enhance professional growth Responds resourcefully when challenges arise and accepts responsibility for actions. Works constructively under pressure Willingly performs other duties as assigned Leadership Standards: ACCREDITATION Develops, writes, reviews, and implements procedures and policies for the Chemistry Department. Maintains policies and procedures in current reviewed status and inspection ready at all times. Reviews at least 5% of SOP’s each month. Prepares for inspections at all facilities. Prepares CAP checklist exhibit manual for the Chemistry Department to be ready when CAP inspects. Maintains area of responsibility at accreditation ready status at all times with TJC, CAP, AABB, and state and federal licensure. Understands and participates in laboratory QA plan, Chemical Hygiene Plan, safety policies, emergency preparedness plan and infection control plan. PROFICIENCY Demonstrates thorough working knowledge of laboratory operations. Identifies ways to increase laboratory revenues and decrease laboratory expenses. ADMINISTRATIVE EFFECTIVENESS Maintains appropriate scheduling on a 24-hour basis. Meets hospital standards on quality goals. Meets hospital standards on patient satisfaction. Meets hospital standards on quality improvement. Meets hospital standards on productivity. LEADERSHIP Actively establishes a good rapport and cooperative working relationship with all members of laboratory staff. Motivates and encourages staff to develop teamwork. Inspires confidence with patients, physicians, coworkers, and visitors by performing in a highly, professional manner. Demonstrates good leadership by serving as a resource for staff, develops standards of performance in areas of responsibility, and delegates tasks and plans for succession. JUDGMENT / DECISION MAKING Demonstrates the ability to assess a situation from many perspectives, consider various alternatives, and choose appropriate action. Combines ethical judgment with technical skills within policy and legal guidelines of the institution. Demonstrates effective judgment in the selection and utilization of various data sources to identify problems in the delivery of care. RELATIONSHIPS Maintains a close liaison with other hospital departments to assure coordination and quality of care. Develops working relationships with physicians. Develops working relationships with other department managers. Exhibits consistent ability to satisfy all lab customers; leads others by example. INITATIVE / RESOURCEFULNESS Demonstrates the ability to use available staff resources with minimal overtime. Approaches interpersonal relationships in a manner that avoids antagonism, reduces conflicts, and prevents undue departmental anxiety. SUPERVISORY SKILLS Expresses ideas in a clear, creative, and succinct manner. Listens attentively to employees, hospital staff, physicians, and patients. COMMUNICATION Demonstrates flexibility as the needs of the department change. Performs in a calm and professional manner during stressful situations. Reacts to change in a positive manner. OTHER DUTIES AS REQUIRED Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Director or designee, formally or informally, either verbally or in writing. Duties & Responsibilities With direction from the Laboratory Manager, the Technical Specialist is responsible for the effective day to day operation of the Chemistry Department. The Technical Specialist works in conjunction with the other Technical Specialists, Clinical Laboratory Scientists, and Lab Assistants to optimize the work flow within the general laboratory. Will be responsible for the daily operations of the laboratory, including but not limited to: Assesses workload and assigns adequate coverage to achieve maximum efficiency Insures routine maintenance of instruments and cleanliness of the specific Receives employee call-in’s and reschedules personnel for adequate coverage throughout the laboratory Assures that all testing is performed within the defined TAT standard Insures that all proficiency testing is rotated among all competent testing personnel and is completed in accordance with defined lab policy and in accordance with CAP/CLIA/TJC regulations. Program and review all QC and assures that all instrumentation is performing optimally insuring the validity and accuracy of test results Develops and implements educational and orientation tools, competency testing and training programs for all CLS specific to their designated departments Recommends adjustments in techniques, procedures, equipment, and physical arrangement of department, materials, etc. to maximize accuracy, efficiency and productive capacity within the laboratory Suggests procedure modifications in collaboration with the Medical and Laboratory Manager when there is supporting evidence the proposed change will be beneficial 10. Works closely with Laboratory Manager to assure compliance with all applicable regulatory agencies 11. Performs verification of test procedures performed and the establishment and confirmation of all laboratory test performance characteristics, including precision and accuracy, linearity, validation, and correlation of each test and testing system 12. Serves as a liaison to the facility for his/her laboratory specialty 13. Performs all duties of a Clinical Laboratory Scientist 14. Maintains adequate levels of reagents and supplies at all times 15. Follows procedures for chemical spills and use of MSDS sheets 16. Performs preventive maintenance, troubleshooting and calibration procedures related to each test performed in accordance with equipment manufacturer recommendations and regulatory requirements.