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As a result of new healthcare legislation, medical call center jobs are popping up left and right. But what exactly do these jobs entail?
Medical call centers may perform a variety of functions, but all exist to provide healthcare information. Many are inbound centers, meaning they take calls from customers. They may be hired by an insurance company or medical facility to answer patient’s questions, provide physician referrals or set up appointments. In the current healthcare landscape, inbound call centers are increasingly focused on providing information about insurance and insurance options.
Outbound medical call centers reach out to customers. Often, these call center jobs are telemarketing positions, usually calling to sell insurance. However, some outbound call centers remind patients about appointments and conduct post-discharge follow up.
Call center positions may include call center agents, managers, IT specialists and customer care associates. To find available positions in your area, visit the ADVANCE job board. See something that would be great for a friend? Our job board makes it easy to share jobs with friends and colleagues when you sign in with your Facebook or LinkedIn account. Head over today to see how ADVANCE Healthcare Jobs can help your career evolve.