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Customer Service Representative

Are you an enthusiastic, customer-oriented go-getter with strong multi-tasking skills? As a Customer Service Representative for our ADVANCE Healthcare Shop, you'll be responsible for assisting customers with order entries, additional sales and answering customer inquiries. You'll provide customers with order management support for shop orders and assist with field operations such as job fairs, hospital shows and other events. As a vital part of our ADVANCE Healthcare Shop team, you'll also deliver high quality service to guarantee customer satisfaction.

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  • Process incoming customer orders received via telephone, internet, fax and mail order
  • Handle customer inquiries regarding order status, order processes and inventory items
  • Assist customers with purchases when required and provide alternatives to customers when original selections aren't available
  • Respond to customers via email, telephone and our chat system
  • Provide complete and updated order information to customers and internal business partners
  • Follow up on orders to ensure on time delivery and that all customer expectations were met

  • Requirements:
  • Exceptional customer service skills/br>
  • Strong phone presence
  • Excellent data entry and computer skills
  • Required to work some Saturdays
  • Retail experience is a plus
  • Experience working in a call center is a plus

  • ADVANCE Healthcare Shop is a national online retailer with a strong regional focus, serving the healthcare industry. From ECommerce to uniform fulfillment, we're a one-stop shop for busy healthcare professionals. ADVANCE Custom Promotions delivers promotional solutions that work to build brand awareness and marketing success. Only ADVANCE offers a team of expert product developers, dedicated buyers, knowledgeable consultants and outstanding customer service professionals to ensure we meet customers' every expectation. Join our team today to make your mark in our success. Visit us online at and

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